Showing posts with label Service Manager. Show all posts
Showing posts with label Service Manager. Show all posts

Wednesday, May 3, 2017

Service manager Exchange connector parsing keywords

Here are the keywords that can be used when you are working on incidents or service requests in Service manager.
If you add this keyword to your email the desired actions will take place.
The id of the incident or service request should be in the subject of the email.
and then include these keywords exactly as they are shown to have the desired action

e.g
Subject: [SR1245] This is a service request to create and account

Body:

Please close the ticket. The account is created.

[Completed]




Tuesday, October 18, 2016

Increase number of objects seen in SCSM SharePoint portal query result prompt

Connect to your SharePoint portal server and open inetmgr.

Navigate to Sites - SCSMWebContentServer - ServiceHost

Double click Application Settings. From Actions select add and add the following value.

Name: MaximuminstanceCount

Value: 5000

Inetmgr