Here are the keywords that can be used when you are working on incidents or service requests in Service manager.
If you add this keyword to your email the desired actions will take place.
The id of the incident or service request should be in the subject of the email.
and then include these keywords exactly as they are shown to have the desired action
e.g
Subject: [SR1245] This is a service request to create and account
Body:
Please close the ticket. The account is created.
[Completed]
If you add this keyword to your email the desired actions will take place.
The id of the incident or service request should be in the subject of the email.
and then include these keywords exactly as they are shown to have the desired action
e.g
Subject: [SR1245] This is a service request to create and account
Body:
Please close the ticket. The account is created.
[Completed]
