Wednesday, May 3, 2017

Service manager Exchange connector parsing keywords

Here are the keywords that can be used when you are working on incidents or service requests in Service manager.
If you add this keyword to your email the desired actions will take place.
The id of the incident or service request should be in the subject of the email.
and then include these keywords exactly as they are shown to have the desired action

Subject: [SR1245] This is a service request to create and account


Please close the ticket. The account is created.


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